Endurance

Overview

This is a research case study focused on the investigation and process to find out what kind of consequences COVID is causing on international students’ lives.

MY role

I was responsible for the entire project from elaborating the briefing, objectives and structure to recruiting, conducting interviews, making survey and storytelling.

Objective

To understand international students stories, objectives and in which ways coronavirus consequences are affecting them.the kind of consequences provoked by coronavirus brought to their lives. they had to face.

Objective

To understand international students stories, objectives and in which ways coronavirus consequences are affecting them.the kind of consequences provoked by coronavirus brought to their lives. they had to face.

Understanding the Context

The coronavirus pandemic has brought singular situations to people across the world. But how being someone studying overseas can differentiate your situation even more?

That’s the question that led me to elaborate this case study by using UX research methods and processes.

In order to better understand my target audience, I first started following group discussions on Telegram, WhatsApp, Facebook pages, among other social medias. 

I’ve noticed that regardless everyone’s unique situation, some topics always used to come up quite frequently. That helped me to shape a list of hypothesis and plan my future steps choosing the right methodology.

Hypothesis

These are/ This is a list of hypothesis created based on my observations on international students’ discussions and conversations throughout the internet.

Unemployment

Dissatisfaction with online classes

Visa issues

Lack of support

Online survey

To measure the impacts of COVID-19, a survey has been taken by 31 international students living in Australia, Canada, Ireland, New Zealand.

The questions were focused on the reason for studying overseas, if the pandemic impacted different aspects of their lives and how.

74.2%

Have not had their visa process impacted

82.8%

Have had their finances impacted

72.4%

Have had their classes impacted 

64.3%

Have had their health impacted in some way

Observations

Facebook, Telegram, WhatsApp

Observations

Facebook, Telegram, WhatsApp

Observations

Facebook, Telegram, WhatsApp

Observations

Facebook, Telegram, WhatsApp

Observations

Facebook, Telegram, WhatsApp

the journey

map

about

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goals

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pain points

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behaviours

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Daniela, 30 years old

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about

goals

74.2%

Have not had their visa process impacted

74.2%

Have not had their visa process impacted

74.2%

Have not had their visa process impacted

74.2%

Have not had their visa process impacted

74.2%

Have not had their visa process impacted

74.2%

Have not had their visa process impacted

82.8%

Have had their finances impacted

72.4%

Have had their classes impacted 

64.3%

Have had their health impacted in some way

Daniela, 30

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about

  • Colombian
  • Married
  • Graduated in International Business
  • Worked as marketing assistant
  • Studying Leadership and Management
  • Working as cleaner

goals

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Daniela, 30

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about

  • Colombian
  • Married
  • Graduated in International Business
  • Worked as marketing assistant
  • Studying Leadership and Management
  • Working as cleaner

goals

Save money in order to go to Canada where she intends to immigrate with her husband.

henri joe, 38

“I’m a very special person. I’m beloved by people around me. I’m sweet, easy to deal with, stronger than I could’ve ever imagined.”

about

  • Brazilian
  • Single
  • Graduated in Industrial Engineer
  • Worked as product analyst

goals

  • Immigrate to Australia

 

Daniela, 30

“I’m a very special person. I’m beloved by people around me. I’m sweet, easy to deal with, stronger than I could’ve ever imagined.”

about

  • Colombian
  • Married
  • Graduated in International Business
  • Worked as marketing assistant

goals

  • International experience in her field of study
  • Immigrate to Canada

Daniela, 30

“I’m a very special person. I’m beloved by people around me. I’m sweet, easy to deal with, stronger than I could’ve ever imagined.”

about

  • Colombian
  • Married
  • Graduated in International Business
  • Worked as marketing assistant

goals

  • International experience in her field of study
  • Immigrate to Canada

Daniela, 30

“I’m a very special person. I’m beloved by people around me. I’m sweet, easy to deal with, stronger than I could’ve ever imagined.”

about

  • Colombian
  • Married
  • Graduated in International Business
  • Worked as marketing assistant

goals

  • International experience in her field of study
  • Immigrate to Canada

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have had their finances impacted

Have had their classes impacted 

Have had their health impacted in some way

Daniela, 30

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about

Colombian studying in Australia. She currently studies and works to survive

goals

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background

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goals

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Daniela, 30

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about

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goals

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background

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goals

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goals

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Daniela, 30

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about

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goals

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about

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goals

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Daniela, 30

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about

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goals

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about

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goals

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Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have not had their visa process impacted

Have had their finances impacted

Have had their classes impacted 

Have had their health impacted in some way

Daniela, 30

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus Leo.”

about

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goals

To learn English

job

Cleaner

course

Advanced Diploma of Leadership

about

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goals

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Daniela, 30

“Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus Leo.”

about

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

goals

To learn English

Cleaner

course

Advanced Diploma of Leadership

about

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goals

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Act I - understanding the context

The Journey map

The coronavirus pandemic has brought singular situations to people across the world. But how being someone studying overseas can differentiate your situation even more?

That’s the question that led me to elaborate this case study by using UX research methods and processes.

That’s the question that led me to elaborate 

My role

I was responsible for the entire project from elaborating the briefing, objectives and structure to recruiting, conducting interviews, making survey and storytelling.

making of

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making of

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ACT I

making of

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overview

This UX research study takes us to understand more about international students’ stories and how the pandemic has been affecting and changing their lives

making of

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making of

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